1，Shipping Information

Thank you for visiting and shopping in STARTRC GAMES.

Your order will be confirmed within 48 hours after you have successfully placed your order on STARTRC GMAES official store startrc-games.com , and you will received an email with information regarding the details of your order. Please kindly provide the correct email address.

 

（1）Shipping Rate:

All Orders will be charged $10 as shipping cost.

 

（2）NOTES:

Shipping restrictions may apply to certain products or countries and regions due to factors such as local/state laws, hazmat materials, large or oddly shaped items, or specific address types (such as military addresses (APO/FPO) and some islands) that some carriers cannot deliver to.

 

Brazil's current overseas import policy mandates that all inbound goods undergo customs inspection and will be subjected to import taxes based on the category and value of the goods. If you place an order on our website, it is assumed that you are willing to bear the taxes that will be incurred. We will assist in notifying you and provide tax payment guidance after your package arrives in your country. Please follow the guidance and pay the taxes at that time to receive your goods.STARTRC GAMES is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

 

For customers in Mainland China and Taiwan, Please place an order at DEVASO official store on Tmall. For Hong Kong and Macao, please fill in your name, ID number and shipping address in Traditional Chinese.

 

Due to logistical reasons, we are temporarily not providing order services to the following countries and regions:

Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Argentina, Armenia, Aruba, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Bhutan, Bosnia & Herzegovina,British Virgin Islands, Brunei, Burkina Faso, Burundi,Bolivia, Cambodia, Cameroon, Cayman Islands, Central African Republic, China, Christmas Island, Costa Rica, Congo - Brazzaville, Congo - Kinshasa,Djibouti,Egypt, El Salvador, Ecuador,Falkland Islands, Faroe Islands, French Polynesia,Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Guadeloupe, Guatemala, Guernsey, Guinea, Iceland, Honduras,Indonesia, Jamaica, Jordan,Jersey, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lebanon, Lesotho, Liberia, Liechtenstein, Maldives, Martinique, Moldova, Monaco,Mongolia, Montenegro, Myanmar (Burma), Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia,Norway,Oman, Pakistan, Paraguay, Rwanda, San Marino, Senegal, Serbia, Seychelles, Solomon Islands, South Sudan, Sri Lanka, Sudan, Tajikistan, Togo, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uruguay, India, Uzbekistan, Vanuatu, Vatican City, Some regions in the United States(including Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa, and military bases like APO, FPO, and DPO).

 

（3）Order processing time and delivery time

Order Processing Time:

In addition to force majeure,  We will process your order within 3-5 business days, If your product does not meet the conditions for delivery within 3-5 working days, we will post notice for the delivery time on the product page before purchase.

Delivery Time:

United States: 8-12 Business Days

Canada: 10-15 Business Days

Other Countries:

Countries	Delivery Time (Business Days)
Germany, United Kingdom, Australia, France, Netherlands	7-14 Business Days
Spain, Norway, Singapore, Sweden, Austria, Japan, Belgium, India, Ireland, Turkey, Portugal, Czech Republic, Luxembourg, Thailand, Malta, Estonia, Lithuania, Cyprus, New Zealand, Switzerland, Denmark, Croatia, Canada	10-20 Business Days
Russia, Slovakia, Romania, Bulgaria, Latvia, Finland, Hungary, United Arab Emirates	10-25 Business Days
Italy, Israel, Greece, Malaysia, Peru, South Korea, Vietnam	15-30 Business Days
Mexico, Saudi Arabia, Colombia, Philippines	15-30 Business Days
Brazil, Chile	At least 25 Business Days
DHL Express (In normal situation)
Most Countries	Within 7 Business Days
Note: 1. If you want to use DHL Express, please contact our customer service. 2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

（4）Order Tracking：

You will received the Shipment notification and tracking information email and the tracking number will be active within 2-3 days after your order has shipped. 

Please check shipment status via :

USPS tracking website: https://tools.usps.com/go/TrackConfirmAction_input
YunExpress tracking website: https://www.yuntrack.com/Track

 

（5）Customs, Duties and Taxes

STARTRC GAMES is not responsible for all duties and taxes on your order. All fees imposed during or after shipping are the responsibility of the customer.

 

 

2，Order and payment terms

 

Thank you for shopping in STARTRC GAMES.

Your order will be confirmed within 48 hours after you have successfully placed your order on STARTRC GMAES official store 官网网址, and you will received an email with information regarding the details of your order. Please kindly provide the correct email address.

 

（1）Cancel or Change An Order

 

If you would like to change or cancel an order before the product is shipped, please contact us as soon as you can. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. 

 

Unfortunately, We cannot cancel the order if the product is already shipped out.

 

Notes:

 

If the customer provides the wrong address or fails to promptly retrieve the package, resulting in the loss or irretrievability of the package, the customer shall bear the loss. STARTRC GAMES will not replace the order or issue a refund.

 

（2）Accepted Payment Methods 

You can pay for your order via the following payment methods:

Paypal , credit cards, Airwallex

 

3，After-sales service

STARTRC GAME provides excellent after-sales service, if you have any problems with your order or received products, please contact us promptly via email, we will do our best to help you out!  

 

Note:

 

We reserve the right to refuse returns for products that have already been used.

 

For products ordered in error due to compatibility issues, as compatibility information is clearly stated on the product page, we reserve the right to refuse returns.

 

4，Warranty Policy

Thank you for ordering products from STARTRC GAMES and greatly appreciate your trust in our products. 

STARTRC GAMES provide 12 months warranty service, starting from the date of purchase as indicated on your proof-of-purchase. With our Warranty Extension Program, you have the flexibility to extend this coverage to a total of 18 months.

 

Note: This page is designed for purchases made directly through STARTRC GAMES official store or STARTRC GAMES Brand Store on Amazon. For purchases made through STARTRC GAMES ’s authorized resellers, please contact them directly. Warranties do not apply to products purchased from unauthorized sources that are not subject to STARTRC GAMES ’S quality controls. Second-hand items, including those purchased from websites such as eBay or AliExpress are not covered by the STARTRC GAMES Warranty Policy.

 

Email us:

Official Store:

startrcgames@gmail.com