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- All
- Pre Sale Questions
- After-sales Service
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Pre Sale Questions
A: We are lined with soft Lycra material, which has a certain degree of elasticity and wrapping. So part of the protective shell is compatible, such as: silicone protective cover and ultra-thin plastic shell (material thickness of not more than 2mm).
A: Our organizer bag is made of material with waterproof coating, which meets the life waterproof level, please feel free to use it.
A: Yes, it is compatible with third-party elite headbands, and the organizer for this function is 1136845.
A: No, it is not applicable because the handle of Nintendo Switch Lite version is not removable and can not be properly installed to the VR glasses. The product is only applicable to Nintendo Switch and Switch OLED version.
A: will not affect, PlayStation VR glasses in the host of the upper right corner of the object distance of the telescopic adjustment button, such as collision to the glasses, you can adjust the object distance outward, does not affect the normal use.
A: Compatible with all handhelds and joysticks on the market (mainstream joysticks are Nintendo Switch, PlayStation Portal, Steam Deck), the bottom layer can store Nintendo and PlayStation game cartridges and Nintendo game cassettes.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
After-sales Service
A: All of our storage bags and waterproof box with environmentally friendly materials, new products just made out of the possible residual odor, but will slowly dissipate over time, will not affect human health, please rest assured that use.
A: According to the instruction manual, in the alignment of the shape of the outer frame, in turn, press the skeleton slot position, hear the snap sound, that is, the correct installation.
A: The original mask has an extended object distance function, the operation method: the mask inside the two sides of the telescopic button, press the mask outward at the same time, you can avoid the bridge of the nose is pressed.
A: First of all, check whether the charging cable is inserted stably, check whether the charging cable can be used normally, you can replace the charging cable to test.
